You can ask for a refund within 30 days from delivery. Email support@foryourpet.shop with your order number and we will tell you what to do next, including how to send an item back where that is needed.
Refunds go back to the payment method used for the order. Payments are processed by Whop, Inc. as merchant of record; foryourpet.shop is the store you buy from. The refund is issued through Whop and the original charge appears on your statement as "WHOP*".
If your order arrives damaged or is not what you ordered, email support@foryourpet.shop with your order number and we will make it right.
If you are a consumer in the EU/EEA, you have the right to withdraw from this contract within 14 days without giving any reason. This statutory right applies in addition to the 30-day refund window and is not limited by it.
The withdrawal period expires 14 days after the day on which you, or a third party you name who is not the carrier, take physical possession of the goods. If you order several goods in one order that are delivered separately, it expires 14 days after you take possession of the last item.
To exercise the right of withdrawal, you must inform us of your decision by a clear statement (for example a letter sent by post or an email) to LOGS GmbH, Am Kornfeld 3, 86707 Westendorf, Germany, email: support@foryourpet.shop. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery (but not the supplementary costs arising from your choice of a type of delivery other than the least expensive type of standard delivery we offer), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. The refund is issued through Whop, Inc. as merchant of record.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back the goods or hand them over without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the 14-day period has expired. For faster handling you can email support@foryourpet.shop before sending anything back and we will give you the return address; this is optional. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
The right of withdrawal does not apply, among other cases, to goods made to your specifications or clearly personalised, or to sealed goods that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery.
(Complete and return this form only if you wish to withdraw from the contract.)
To LOGS GmbH, Am Kornfeld 3, 86707 Westendorf, Germany, email: support@foryourpet.shop:
(*) Delete as appropriate.
LOGS GmbH, Am Kornfeld 3, 86707 Westendorf, Germany
support@foryourpet.shop